Shipping Policy

Last Updated: June 2026

At Homtrex, we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policy below for information regarding order processing, shipping times, and delivery expectations.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received and verified.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During peak seasons, promotions, or periods of high order volume, processing times may be slightly extended.

Shipping Areas

Homtrex currently ships to customers within the United States.

At this time, we do not offer international shipping.

Estimated Delivery Time

After an order has been processed, estimated delivery times are:

• Standard Shipping: 5–10 Business Days

Delivery times are estimates and may vary depending on carrier operations, weather conditions, holidays, and other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on the size, weight, destination, and shipping method selected.

Free shipping promotions may be offered on eligible products or orders from time to time.

Order Tracking

Once your order has been shipped, a tracking number will be sent to the email address provided during checkout.

Customers can use the tracking information to monitor the status of their shipment.

Delayed or Lost Shipments

While we work with reliable shipping carriers, occasional delays may occur.

If your package appears lost or has not arrived within the expected timeframe, please contact us and we will assist in investigating the shipment.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

Homtrex is not responsible for delays or additional costs resulting from incorrect or incomplete addresses provided at checkout.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To assist with your claim, please provide:

• Order number

• Photos of the damaged item

• Photos of the packaging

• A brief description of the issue

Our team will review the situation and work to provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Homtrex

Email: support@homtrex.com

Customer Service Hours: Monday – Friday, 8:00 AM – 5:00 PM (Mountain Time)

Address:
121 E 8th St
Pueblo, CO 81003
United States

Thank you for shopping with Homtrex.