Payment Policy

Last Updated: June 2026

At Homtrex, we are committed to providing a secure and seamless shopping experience. This Payment Policy explains the payment methods we accept and how transactions are processed.

Accepted Payment Methods

We currently accept the following payment methods:

  • Visa

  • Mastercard

  • American Express

  • Discover

  • PayPal (if enabled in checkout)

  • Apple Pay (if supported by your device/browser)

  • Google Pay (if supported)

All payments are processed in U.S. Dollars (USD).

Secure Payment Processing

All transactions are securely processed through Shopify Payments and/or trusted third-party payment providers.

We use encryption technology and industry-standard security measures to protect your payment information during checkout.

Homtrex does not store any credit card or payment details on our servers.

Order Processing

Orders are only processed after full payment has been successfully authorized and confirmed.

If payment is declined or flagged as suspicious, the order may be automatically canceled for security reasons.

Billing Information

Customers are responsible for providing accurate billing information during checkout.

Incorrect or incomplete billing details may result in delays or order cancellation.

Fraud Prevention

To protect our customers and prevent fraudulent transactions, we may perform additional verification on certain orders.

This may include email confirmation or identity verification before processing the order.

Failed or Pending Payments

If your payment fails or is pending, please ensure:

  • Your card has sufficient funds

  • Billing information is correct

  • Your bank is not blocking international or online transactions

If issues persist, please contact your payment provider or our support team.

Chargebacks

We encourage customers to contact us directly before initiating any chargeback request.

Unauthorized chargebacks may result in order restrictions or account limitations.

Contact Us

If you have any questions regarding payments or billing, please contact us:

Homtrex
Email: support@homtrex.com

Customer Service Hours: Monday – Friday, 8:00 AM – 5:00 PM (Mountain Time)

Address:
121 E 8th St
Pueblo, CO 81003
United States